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Advantages of Freshdesk Portal for Your Company

Posted on 31 Aug 2021

Advantages of Freshdesk Portal for Your Company


What is the Freshdesk portal

Freshdesk creates a convenient environment for your users and support staff. Your clients can use a simple self-service option, while your agents can solve more tickets in a short period of time. This lets you reduce the burden on your employees and boost customer satisfaction.

The Freshdesk portal allows you to create a knowledge base that has the following features:

  • An intelligent knowledge base that lets you add new articles in a matter of minutes.
  • A customer portal for submitting tickets.
  • A community for users to help each other and share their experiences.
  • A branded portal that looks in line with your main site.

The Freshdesk knowledge base creates a unified body of articles that collects and integrates content from your resources. Additionally, it can suggest relevant information to your customers.

Benefits for your company

Help and savings

A significant number of businesses helped their support agents to reduce the average response time and focus on more complicated requests after introducing the Freshdesk portal. As a result, this led to vast improvements in ticket deflection. Actually, implementing a knowledge base lowers support costs by 25%. 

Increased user satisfaction

As costs come down and support agents solve more complex issues faster, customer satisfaction rises. 

In addition, an intelligent bot can respond to a large volume of repetitive requests and increase customer satisfaction. Freshdesk's Answer Bot can be trained from previous experiences, and as a result, it will provide users with more relevant articles.

Companies that use the Freshdesk portal see an increasing number of happy customers who find answers to their questions themselves without involving support agents. 

Set it up with the rocket speed

When you think of a new service that you need to integrate into your system, you may consider it as something alien and difficult to use until you learn it and get accustomed to it. Sadly, there is a widespread belief that it will take you several weeks before you can enjoy the benefits of the service.

Freshdesk breaks all these prejudices and proves to you that you can create a Freshdesk knowledge base in less than six days because it is done very quickly and effortlessly.

What really sets the Freshdesk knowledge base apart is its versatility. Your support agents can add new articles in just a few clicks while they are working with regular tickets. Moreover, the tools offered by Freshdesk will allow you to identify any content that needs to be emphasized or changed.

Keep your brand consistent with Freshdesk Knowledge Base 

Companies that use Freshdesk like the ability to make their portal consistent with the brand. You can match the colors and other brand elements on your own via coding or get the Freshdesk Branding service from an authorized Freshworks partner. This service lets you change the logo, colors, fonts, icons, homepage layout, and background image in a hassle-free manner. 

If you don't want to end up in a situation when a customer looking for help gets to a knowledge base that looks like a different website that has nothing to do with your brand. And if you want to leave a professional impression on your users and remember your brand, you should get your Freshdesk knowledge base branded.

It's time to get your ideal support portal!

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