Blog

Too many tickets? An online knowledge base may be the solution.

Posted on 23 Jul 12:00 pm

The coronavirus situation has led to the fact that many companies receive a stratospheric number of tickets as they haven't taken care of their online knowledge bases. A step-by-step guide prepared by our experts will help you quell the tickets avalanche.

  

Developing a Quality Freshdesk Support Center to Boost the Self-Service ROI

Posted on 3 Jun 05:54 pm

When tickets are uncountable and hard to cope with, it’s time to focus on the Freshdesk support center. This tool can significantly offload staff, reduce costs, provide high-quality self-service experience for your clients, and increase the self-service ROI.

 

Freshdesk Pricing

Posted on 28 Feb 07:00 pm

To help you understand the differences between Freshdesk pricing plans and choose the one that fits your company best, we have prepared a short overview. These plans suit different business needs to offer the best choice of features for everyone.

 

Control the user access and visibility of your Freshservice knowledge base

Posted on 2 Jan 08:00 pm

With the growth of your business, it becomes difficult to arrange the information and manage the access and view permissions on your Freshservice knowledge base. However, this support portal allows you to control the visibility in a hassle-free manner. 

 

Driving Traffic to Freshdesk Help Center and Forum

Posted on 29 Nov 01:00 am

Freshdesk help center and forum are such tools that work for you at all times - 24/7. Yet, there is no point in having the portal if no one or just a little number of people are aware of it. Traffic is the fuel that will make the self-service machine work to your advantage. 

 

Disclosing Secrets: What Makes Your Freshdesk Support Portal Look Professional

Posted on 31 Oct 04:14 pm

Freshdesk support portal should look professional and in line with your brand. It lets you form a foundation for the right impression of your brand on new customers and retain loyalty. Here are some simple ways of making your help center look smarter.

 

5 Ways to Improve Freshdesk Chat Support Solution

Posted on 15 Aug 05:00 pm

Live chat support provides great advantages to your clients as it lets them communicate with a real person immediately. It gives them another reason to stay and contact you without leaving disappointed. Look at five tips on how to provide effective chat support with Freshdesk.

 

Why Is Freshdesk Support Portal Important for Your Business

Posted on 11 Jul 11:00 am

Inability to interact with people face-to-face makes it even more challenging to provide superb customer service online. Freshdesk support portal can take care of all significant areas of the workflow and lessen the workload for your staff.

 

How Freshdesk Branding Impacts the Customer Experience

Posted on 29 Jun 01:00 am

Freshdesk branding plays an important role in the user experience. Try treating the customer portal as your clients’ SOS button, considering that people go there when they need help. These moments can be characterized by a high level of confusion and it's important to smoothen experience of your customers.

 

Creating a Round-the-Clock Freshdesk Self-Service Portal

Posted on 31 May 09:28 pm

The Freshdesk portal provides your users with a 24/7 self-service support possibility wrapped into an intuitively clear interface. It follows the modern trends and stays ahead in the market to offer everything that your customers may need.

 

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