Posted on 21 Jun 04:19 pm
Breezy Themes that specializes in Freshservice and Freshdesk themes, branding and customization has become an authorized Freshworks Solution Partner. The main positive aspect of this partnership can be considered as improvement of quality engagement for the end users. Businesses will now be able to bring a unified and standardized customer experience across multiple platforms.
Posted on 23 May 02:00 pm
The key advantage of changing the default Freshdesk or Freshservice theme is the ability to customize it in accordance with your customers’ demands, business niche and corporate style.
Posted on 5 Apr 08:50 pm
A Freshdesk support portal could very well be compared to a reception, emergency center and customer service rolled into one as it deals with people who have questions, doubts and issues. The importance of these functions should not be underestimated, and therefore every single detail of your Freshdesk support center should be perfect. A professional impression can be accomplished by great design and a user-friendly interface and trust is exactly what you need to build in the minds of your customers.
Posted on 30 Mar 08:00 pm
The customer service process may look like fun, considering that the employees stay positive. Yet, this positive attitude is just a professional mask, which hides the real struggle when staff members deal with verbal abuse or the need to answer the same questions again and again or the necessity to calm down the customers.
Posted on 28 Feb 01:00 pm
Whereas the Freshdesk help center system perceives customers and their tickets as plain numbers for analysis, the success of any business can be measured by happy customers and their satisfaction, which, in return can be “produced” by support agents who will really listen to the users, make them feel valued, and treat them with friendliness, respect and dignity while resolving their issues.
Posted on 30 Jan 11:14 pm
Lead generation requires certain know-hows which include composing striking email headlines that will draw the attention of your subscribers and also, an irresistible sales copy. There should be compelling words in your writings that portray what your intending leads need. However, these channels don’t facilitate a two-way communication. The questions of your customer might be side-lined.
Posted on 29 Dec 07:00 pm
Feedback is very important, especially when it comes from your existing and potential customers. As a website owner or a forum administrator, you need to have a community support forum where the general public and target market can raise issues and questions that concern them.
Posted on 27 Dec 02:00 pm
Even such giants as Google have recognized the effectiveness and power of a good knowledge base when it comes to helping their users. Your business is not an exception and can also win from using it. Yet, the articles of the Freshdesk knowledge base are the heart and soul of this tool and its success fully depends on them.
Posted on 14 Dec 07:36 pm
Once you have an effective, multifunctional tool, like your Freshdesk help center, it would be wise to use it to the fullest potential and squeeze out all the benefits! Then it will turn from a helpful tool to a truly powerful tool! Data analysis will help you improve your services, quality of service and business strategy.
Posted on 7 Dec 09:00 pm
Today, customers have become more and more demanding when it comes to immediate or almost immediate response via social media platforms. It can be a place of praising your business or complaining about it. If you don’t want your customers to use your pages like a complaints board, try to make sure that they have an excellent experience by creating a reputation and a brand image for being helpful, responsive and engaging.