Enhancing Customer Support Through Customer Self-Service Portal

Posted on 31 Mar 2021

The customer self-service portal is significantly becoming a favorite option for many businesses. It replaces people while improving the overall quality of service. Read on if you want to know how you can enhance customer support with a self-service portal.


How To Arrange Content in the Freshdesk Portal and Community Forums

Posted on 17 Feb 2021

Freshdesk portal is the fastest and easiest way for users to get answers to their questions. And the content organization is critical to building it. So it’s your main task to arrange content in such a way that it meets your customer needs and provides answers to their frequent questions in a hassle-free manner.


Design Trends for Freshdesk Customer Portal 2021

Posted on 21 Jan 2021

A professional-looking and intuitive Freshdesk customer portal encourages your clients to self-serve 24/7 instead of bombarding agents with repetitive requests. Breezy Themes has extensive experience in building Freshdesk and Freshservice knowledge bases, and we’d like to share some design trends.


How to Effectively Implement the Top Customer Experience Trends of 2021

Posted on 15 Dec 2020

It’s vital to have a comprehensive customer experience strategy for companies to grow. Take a few moments to review a study on how a robust CX strategy can help bolster your company's success in 2021.


4 Tips to Encourage Clients to Buy More

Posted on 30 Nov 2020

No matter what kind of business you have, attracting clients to buy more is vital. A variety of variables determine the number of customers and how much they purchase during their visit. Take a few moments to review some helpful tips to encourage customers to buy more. 


How to Rock the 2020 Holiday Season with Your Customer Support Team

Posted on 1 Nov 2020

The holiday season has a lot to offer – from one side, hundreds of new customers, orders and revenue, while from another point of view, it may cause a lot of mess, problems and stress if the support team isn’t ready. What can you do to improve your customer support during the 2020 holiday season?


6 Mistakes When You Build Your Freshdesk Knowledge Base

Posted on 13 Oct 2020

Your Freshdesk knowledge base will operate as a sustainable and comprehensive support system only if you use it correctly. Let us help you avoid the most common mistakes.


Why Are Knowledge Bases and Community Forums Must-Have for Your Business?

Posted on 7 Sep 2020

A well-organized knowledge base and operating community forums help your clients get the information they’re keen on. They neither need to contact agents nor waste time on the web search. Now, they can do everything themselves by looking for answers in the Freshdesk knowledge base. 


5 Tips on Managing Freshdesk Community Forums

Posted on 21 Aug 2020

Freshdesk is an excellent platform for users where they can communicate, solving their issues, and bugs. Here are some easy, handy tips for managing your community forums and deepening your relationship with customers while developing your reputation.


Too many tickets? An online knowledge base may be the solution.

Posted on 23 Jul 2020

The coronavirus situation has led to the fact that many companies receive a stratospheric number of tickets as they haven't taken care of their online knowledge bases. A step-by-step guide prepared by our experts will help you quell the tickets avalanche.


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