Posted on 15 May 2021
Self-service has become very popular because people prefer to solve their problems by reading articles rather than sending tickets or making calls. So businesses should offer a customer portal like Freshdesk to give all the information to their users.
Posted on 29 Apr 2021
It's important to offer the same high-quality service on desktop and mobile devices. Your clients care about their convenience only, and they judge websites very strictly. Therefore, by focusing on a mobile-friendly Freshdesk portal, you can significantly enhance the self-service experience and customer loyalty.
Posted on 31 Mar 2021
The customer self-service portal is significantly becoming a favorite option for many businesses. It replaces people while improving the overall quality of service. Read on if you want to know how you can enhance customer support with a self-service portal.
Posted on 17 Feb 2021
Freshdesk portal is the fastest and easiest way for users to get answers to their questions. And the content organization is critical to building it. So it’s your main task to arrange content in such a way that it meets your customer needs and provides answers to their frequent questions in a hassle-free manner.
Posted on 21 Jan 2021
A professional-looking and intuitive Freshdesk customer portal encourages your clients to self-serve 24/7 instead of bombarding agents with repetitive requests. Breezy Themes has extensive experience in building Freshdesk and Freshservice knowledge bases, and we’d like to share some design trends.
Posted on 15 Dec 2020
It’s vital to have a comprehensive customer experience strategy for companies to grow. Take a few moments to review a study on how a robust CX strategy can help bolster your company's success in 2021.
Posted on 30 Nov 2020
No matter what kind of business you have, attracting clients to buy more is vital. A variety of variables determine the number of customers and how much they purchase during their visit. Take a few moments to review some helpful tips to encourage customers to buy more.
Posted on 1 Nov 2020
The holiday season has a lot to offer – from one side, hundreds of new customers, orders and revenue, while from another point of view, it may cause a lot of mess, problems and stress if the support team isn’t ready. What can you do to improve your customer support during the 2020 holiday season?
Posted on 13 Oct 2020
Your Freshdesk knowledge base will operate as a sustainable and comprehensive support system only if you use it correctly. Let us help you avoid the most common mistakes.
Posted on 7 Sep 2020
A well-organized knowledge base and operating community forums help your clients get the information they’re keen on. They neither need to contact agents nor waste time on the web search. Now, they can do everything themselves by looking for answers in the Freshdesk knowledge base.