Blog

6 Mistakes When You Build Your Freshdesk Knowledge Base

Posted on 13 Oct 2020

Your Freshdesk knowledge base will operate as a sustainable and comprehensive support system only if you use it correctly. Let us help you avoid the most common mistakes.

 

Why Are Knowledge Bases and Community Forums Must-Have for Your Business?

Posted on 7 Sep 2020

A well-organized knowledge base and operating community forums help your clients get the information they’re keen on. They neither need to contact agents nor waste time on the web search. Now, they can do everything themselves by looking for answers in the Freshdesk knowledge base. 

 

5 Tips on Managing Freshdesk Community Forums

Posted on 21 Aug 2020

Freshdesk is an excellent platform for users where they can communicate, solving their issues, and bugs. Here are some easy, handy tips for managing your community forums and deepening your relationship with customers while developing your reputation.

 

Too many tickets? An online knowledge base may be the solution.

Posted on 23 Jul 2020

The coronavirus situation has led to the fact that many companies receive a stratospheric number of tickets as they haven't taken care of their online knowledge bases. A step-by-step guide prepared by our experts will help you quell the tickets avalanche.

  

Developing a Quality Freshdesk Support Center to Boost the Self-Service ROI

Posted on 3 Jun 2020

When tickets are uncountable and hard to cope with, it’s time to focus on the Freshdesk support center. This tool can significantly offload staff, reduce costs, provide high-quality self-service experience for your clients, and increase the self-service ROI.

 

Freshdesk Pricing

Posted on 28 Feb 2020

To help you understand the differences between Freshdesk pricing plans and choose the one that fits your company best, we have prepared a short overview. These plans suit different business needs to offer the best choice of features for everyone.

 

Control the user access and visibility of your Freshservice knowledge base

Posted on 2 Jan 2020

With the growth of your business, it becomes difficult to arrange the information and manage the access and view permissions on your Freshservice knowledge base. However, this support portal allows you to control the visibility in a hassle-free manner. 

 

Driving Traffic to Freshdesk Help Center and Forum

Posted on 29 Nov 2019

Freshdesk help center and forum are such tools that work for you at all times - 24/7. Yet, there is no point in having the portal if no one or just a little number of people are aware of it. Traffic is the fuel that will make the self-service machine work to your advantage. 

 

Disclosing Secrets: What Makes Your Freshdesk Support Portal Look Professional

Posted on 31 Oct 2019

Freshdesk support portal should look professional and in line with your brand. It lets you form a foundation for the right impression of your brand on new customers and retain loyalty. Here are some simple ways of making your help center look smarter.

 

5 Ways to Improve Freshdesk Chat Support Solution

Posted on 15 Aug 2019

Live chat support provides great advantages to your clients as it lets them communicate with a real person immediately. It gives them another reason to stay and contact you without leaving disappointed. Look at five tips on how to provide effective chat support with Freshdesk.

 

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