Blog

Driving Traffic to Freshdesk Help Center and Forum

Posted on 29 Nov 01:00 am

Freshdesk help center and forum are such tools that work for you at all times - 24/7. Yet, there is no point in having the portal if no one or just a little number of people are aware of it. Traffic is the fuel that will make the self-service machine work to your advantage. 

 

Disclosing Secrets: What Makes Your Freshdesk Support Portal Look Professional

Posted on 31 Oct 04:14 pm

Freshdesk support portal should look professional and in line with your brand. It lets you form a foundation for the right impression of your brand on new customers and retain loyalty. Here are some simple ways of making your help center look smarter.

 

5 Ways to Improve Freshdesk Chat Support Solution

Posted on 15 Aug 05:00 pm

Live chat support provides great advantages to your clients as it lets them communicate with a real person immediately. It gives them another reason to stay and contact you without leaving disappointed. Look at five tips on how to provide effective chat support with Freshdesk.

 

Why Is Freshdesk Support Portal Important for Your Business

Posted on 11 Jul 11:00 am

Inability to interact with people face-to-face makes it even more challenging to provide superb customer service online. Freshdesk support portal can take care of all significant areas of the workflow and lessen the workload for your staff.

 

How Freshdesk Branding Impacts the Customer Experience

Posted on 29 Jun 01:00 am

Freshdesk branding plays an important role in the user experience. Try treating the customer portal as your clients’ SOS button, considering that people go there when they need help. These moments can be characterized by a high level of confusion and it's important to smoothen experience of your customers.

 

Creating a Round-the-Clock Freshdesk Self-Service Portal

Posted on 31 May 09:28 pm

The Freshdesk portal provides your users with a 24/7 self-service support possibility wrapped into an intuitively clear interface. It follows the modern trends and stays ahead in the market to offer everything that your customers may need.

 

How Freshdesk Features Can Be Beneficial to Your Business

Posted on 26 Apr 09:00 pm

Tons of tickets, infinite numbers of lost communications and messy files are the everyday challenges of online businesses. Freshdesk can quickly transform your customer service and lift it to a new level of support.

 

Advantages and Disadvantages of Free and Paid Freshdesk & Freshservice Themes

Posted on 21 Mar 10:57 pm

Why does a quality Freshdesk and Freshservice theme matter so much? Many people base their trust to companies on the first impression. Studies have proved more than 95% of users leave the site if they don’t feel like trusting it from first glance. So what to choose: a free or paid theme?

 

How Freshdesk Can Make Your Customer Support Exceptional

Posted on 28 Feb 11:00 pm

More than 150,000 companies trust Freshdesk. It's one of the market leaders that provides excellent helpdesk and support services. Freshdesk offers many channels and premium features that help you provide better customer experience. 

 

FAQ vs. Freshdesk and Freshservice Knowledge Bases

Posted on 29 Jan 07:41 pm

Knowledge bases and FAQ are the first aid for customers and users of your website as soon as they have a doubt, question or an issue. Let’s compare the latter with Freshdesk and Freshservice knowledge base.

 

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