Blog

How Freshdesk Features Can Be Beneficial to Your Business

Posted on 26 Apr 09:00 pm

Tons of tickets, infinite numbers of lost communications and messy files are the everyday challenges of online businesses. Freshdesk can quickly transform your customer service and lift it to a new level of support.

 

Advantages and Disadvantages of Free and Paid Freshdesk & Freshservice Themes

Posted on 21 Mar 10:57 pm

Why does a quality Freshdesk and Freshservice theme matter so much? Many people base their trust to companies on the first impression. Studies have proved more than 95% of users leave the site if they don’t feel like trusting it from first glance. So what to choose: a free or paid theme?

 

How Freshdesk Can Make Your Customer Support Exceptional

Posted on 28 Feb 11:00 pm

More than 150,000 companies trust Freshdesk. It's one of the market leaders that provides excellent helpdesk and support services. Freshdesk offers many channels and premium features that help you provide better customer experience. 

 

FAQ vs. Freshdesk and Freshservice Knowledge Bases

Posted on 29 Jan 07:41 pm

Knowledge bases and FAQ are the first aid for customers and users of your website as soon as they have a doubt, question or an issue. Let’s compare the latter with Freshdesk and Freshservice knowledge base.

 

How to Rock the 2018 Holiday Season with Your Customer Support Team

Posted on 16 Nov 09:00 pm

The holiday season has a lot to offer – from one side, hundreds of new customers, orders and revenue, while from another point of view, it may cause a lot of mess, problems and stress if the support team isn’t ready. What can you do to improve your customer support during the 2018 holiday season?

 

Proper Look and Feel of Your Freshdesk Support Portal

Posted on 25 Sep 04:00 pm

The purpose of a proper look and feel is to leave the right impression of your Freshdesk support portal on users. Establishing the right opinion about your business will be a strong selling point your buyers can key into against others.

 

Customize Your Freshdesk to Enhance the Customer Experience

Posted on 9 Aug 06:00 pm

What to pay attention to when you customize your Freshdesk support portal? Let’s review the list of areas that are overlooked most of all.

 

Time to Migrate from Desk.com to Freshdesk Support Portal

Posted on 31 Jul 06:00 pm

Desk.com is closing down in 2020 which means companies using this software will have no choice but to change it. Whenever the software will be no longer in service and supported, you may encounter the following issues.

 

Breezy Themes is an Authorized Solution Partner of Freshworks

Posted on 21 Jun 04:19 pm

Breezy Themes that specializes in Freshservice and Freshdesk themes, branding and customization has become an authorized Freshworks Solution Partner. The main positive aspect of this partnership can be considered as improvement of quality engagement for the end users. Businesses will now be able to bring a unified and standardized customer experience across multiple platforms.

 

Impress your users by customizing the theme on your Freshdesk support portal

Posted on 23 May 02:00 pm

The key advantage of changing the default Freshdesk or Freshservice theme is the ability to customize it in accordance with your customers’ demands, business niche and corporate style.