Freshdesk and Freshservice Customization

Choose your package

Whether you want your support portal to look like your main website or you have a tailor-made project – we’ve got you covered. Choose a package that best fits your needs.


Basic branding for your support portal

  • Free Installation
  • Demo account of the customized theme
  • Logo and background color
  • Font, color, and button styling
  • Changing existing icons
  • Adjusting the homepage layout
  • Styling of all default theme pages
  • Adding icons to category boxes


A complete on-brand support portal

  • Free Installation
  • Demo account of the customized theme
  • Logo and background color
  • Font, color, and button styling
  • Changing existing icons
  • Adjusting the homepage layout
  • Styling of all default theme pages
  • Adding icons to category boxes
  • Custom header
  • Custom footer


From minor edits to a custom project

from $100/hour
You can hire our Freshdesk and Freshservice certified developers by the hour to make minor changes to an existing theme or get a complete overhaul of your support portal. Start with a free consultation or send a mockup for estimation and decide if you want to proceed with Breezy Themes.
“I’d like to have a support portal that...”

Not sure which package to choose?

Talk to our Freshdesk and Freshservice experts, and we’ll help you get the best fit for your goals and budget.

Let's talk  👋

Frequently Asked Questions

What does it include?
Freshdesk and Freshservice Customization allows you to change elements and layout of articles, add more functions, and improve user experience on the whole. The main aim of this offer is to satisfy your needs and fulfill all requirements.
What Freshdesk plan is required for Customization?
Pro or Enterprise.
What is the difference between Branding and Customization?
Branding offers basic theme changes that can make your site look stylish according to your main site and company design. It contains the logo, background image, colors, icons, and fonts. In its turn, Customization represents other types of modifications. They allow creating a tailor-made and unique support portal, which complies with the desired functionality and design requirements.
What is the price?

The final price is determined by your requirements for Freshdesk and Freshservice Customization. That’s why it is always calculated separately. If you want to start, please answer questions from our questionnaire. It takes just several minutes but allows us to understand your case and offer the most suitable solutions. Besides, you can contact us via ticket or email:

What should I do after purchasing?
As soon as you pay for the service, our developers contact you to discuss all details. We might as well install the customized theme, but you'll need to provide us with temporary access. These data include login, password, and URL.
How long does Customization take?
It usually depends on your project complexity and the speed of discussing all issues with you. On average, it takes several weeks.
Is it possible to review changes before they are published?
We always prepare a demo version of your support portal so that you can check the changes yourself. Besides, you get an opportunity to preview the installed theme with your content before it is published.
Can I buy Customization later?
You may purchase it at any time.
Can I customize a theme myself?

Of course! Our Freshdesk and Freshservice themes have editable files, which can be tailored in accordance with your needs. However, we recommend doing it only if you have experience in web development.

Important: If you make the customization on your own, we won’t be able to provide you with automatic updates because you have changed the code.

Want something less extensive? Get the Branding service for your theme instead!

Have a look at popular Freshdesk and Freshservice Customizations.

Examples of our customized templates

Check out more design examples of Freshdesk support centers in our case studies.


Let’s see what our customers say

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We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Freshdesk support portals we customized.

Get a Personalized Solution for Your Support Portal

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom support portal solution that solves your business problems.

What is your Support Portal URL, if you have one?

Where can we find your website? *

Do you have a mockup for a new design of the support portal?

What problems do you want to solve with the support portal?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this support portal project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?  

The higher the budget is, the more customized your support portal can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

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