Freshdesk and Freshservice Customization

Choose your package

Whether you want your support portal to look like your main website or you have a tailor-made project – we’ve got you covered. Choose a package that best fits your needs.

Starter

Basic branding for your support portal

$399

Free Installation
Demo account of the customized theme
Logo and background color
Font, color, and button styling
Changing existing icons

Adjusting the homepage layout

Styling of all default theme pages
Adding icons to category boxes

Popular

Advanced

A complete on-brand support portal

$1,199

Free Installation
Demo account of the customized theme
Logo and background color
Font, color, and button styling
Changing existing icons

Adjusting the homepage layout

Styling of all default theme pages
Adding icons to category boxes
Custom header
Custom footer

Unlimited

From minor edits to a custom project

from $100/hour

You can hire our Freshdesk and Freshservice certified developers by the hour to make minor changes to an existing theme or get a complete overhaul of your support portal. Start with a free consultation or send a mockup for estimation and decide if you want to proceed with Breezy Themes.

Frequently Asked Questions

What does it include?

Freshdesk and Freshservice Customization allows you to change elements and layout of articles, add more functions, and improve user experience on the whole. The main aim of this offer is to satisfy your needs and fulfill all requirements.

What Freshdesk plan is required for Customization?

Pro or Enterprise.

What is the difference between Branding and Customization?

Branding offers basic theme changes that can make your site look stylish according to your main site and company design. It contains the logo, background image, colors, icons, and fonts. In its turn, Customization represents other types of modifications. They allow creating a tailor-made and unique support portal, which complies with the desired functionality and design requirements.

What is the price?

The final price is determined by your requirements for Freshdesk and Freshservice Customization. That’s why it is always calculated separately. If you want to start, please answer questions from our questionnaire. It takes just several minutes but allows us to understand your case and offer the most suitable solutions. Besides, you can contact us via ticket or email: hello@breezythemes.com.

What should I do after purchasing?

As soon as you pay for the service, our developers contact you to discuss all details. We might as well install the customized theme, but you'll need to provide us with temporary access. These data include login, password, and URL.

How long does Customization take?

It usually depends on your project complexity and the speed of discussing all issues with you. On average, it takes several weeks.

Is it possible to review changes before they are published?

We always prepare a demo version of your support portal so that you can check the changes yourself. Besides, you get an opportunity to preview the installed theme with your content before it is published.

Can I buy Customization later?

You may purchase it at any time.

Can I customize a theme myself?

Of course! Our Freshdesk and Freshservice themes have editable files, which can be tailored in accordance with your needs. However, we recommend doing it only if you have experience in web development.

Important: If you make the customization on your own, we won’t be able to provide you with automatic updates because you have changed the code.

Want something less extensive? Get the Branding service for your theme instead!

Have a look at popular Freshdesk and Freshservice Customizations.