Freshdesk and Freshservice Customization
Choose your package
Whether you want your support portal to look like your main website or you have a tailor-made project – we’ve got you covered. Choose a package that best fits your needs.
Frequently Asked Questions
What does it include?
Freshdesk and Freshservice Customization allows you to change elements and layout of articles, add more functions, and improve user experience on the whole. The main aim of this offer is to satisfy your needs and fulfill all requirements.
What Freshdesk plan is required for Customization?
Pro or Enterprise.
What should I do after purchasing?
As soon as you pay for the service, our developers contact you to discuss all details. We might as well install the customized theme, but you'll need to provide us with temporary access. These data include login, password, and URL.
How long does Customization take?
It usually depends on your project complexity and the speed of discussing all issues with you. On average, it takes several weeks.
Is it possible to review changes before they are published?
We always prepare a demo version of your support portal so that you can check the changes yourself. Besides, you get an opportunity to preview the installed theme with your content before it is published.
Can I buy Customization later?
You may purchase it at any time.
Can I customize a theme myself?
Of course! Our Freshdesk and Freshservice themes have editable files, which can be tailored in accordance with your needs. However, we recommend doing it only if you have experience in web development.
Important: If you make the customization on your own, we won’t be able to provide you with automatic updates because you have changed the code.
Have a look at popular Freshdesk and Freshservice Customizations.
Examples of our customized templates
Check out more design examples of Freshdesk support centers in our case studies.
Testimonials
Let’s see what our customers say
