Freshdesk customization
If you’d like to have a unique customer portal, you should choose Freshdesk and Freshservice Customization. We can create a bespoke design and extend the standard capabilities to meet all your needs. The service is restricted by Freshdesk or Freshservice functionality only.
We don't offer our customization service for the Freshservice Catalog as Freshservice doesn't have a customizable template for it. Also, Freshservice often makes changes to default scripts and the Catalog layout. So Catalog customization is unreliable and can affect the functionality.
How is Freshdesk branding different from customization?
If you need only the basic, simple changes and you don’t have the exact instructions for more serious modifications, feel free to start with Freshdesk branding and your support center will have the same look and feel as your official website. Branding includes the following changes:
- Colors
- Logo
- Icons
- Fonts
- Home page layout
- Background image
After implementing branding to your Freshdesk support portal, you can always come back for additional customization services at any time when it becomes clear what you need to change. Branding helps you to create a ready-to-use support portal in your corporate colors and filled with your content fast
Compare Branding and Customization services
| Branding | Customization | |
|---|---|---|
| Changing logo | ||
| Changing colors | ||
| Changing fonts | ||
| Changing icons | ||
| Changing the background image | ||
| Layout changes | ||
| Making the header and footer the same as on corporate site | ||
| Other customizations | ||
| 3-month support* | ||
| Price | $249 | from $80 |
* You can have additional support from our team after this period if you get a Care Protection plan.
Customization isn't possible if you use the new version of Freshservice (accounts created after November 2020 or migrated to this version).
Frequently Asked Questions
The final price is determined by your requirements for Freshdesk and Freshservice Customization. That’s why it is always calculated separately. If you want to start, please answer questions from our questionnaire. It takes just several minutes but allows us to understand your case and offer the most suitable solutions. Besides, you can contact us via ticket or email: hello@breezythemes.com.
Of course! Our Freshdesk and Freshservice themes have editable files, which can be tailored in accordance with your needs. However, we recommend doing it only if you have experience in web development.
Important: If you make the customization on your own, we won’t be able to provide you with automatic updates because you have changed the code.
Want something less extensive? Get the Branding service for your theme instead!
Have a look at popular Freshdesk and Freshservice Customizations.
Examples of our customized templates
Check out more design examples of Freshdesk support centers in our case studies.