Additional formatting components

Additional formatting components improve the attractiveness of your Freshdesk support portal articles and make them more pleasurable to read without using any extra plugins or services.

Additional components are presented in the form of icons, styles, lists and other visual features, which can help make your Freshdesk support portal distinctive in the market.

Our Freshdesk knowledge base templates are equipped with outstanding capabilities provided by additional formatting components with which you do not need to install any extra plugins or services. Furthermore, despite the fact that Freshdesk support portals do not have these features as default, we turned things around and developed our themes this way.

Custom blocks

Among all of the useful elements that constitute the additional formatting components, custom blocks are among the most popular. They are truly versatile. For instance, it’s possible to use them for directing your customers. Additional value that our Freshdesk knowledge base templates provide is simplicity in changing styles, fonts, colors and sizes of the blocks in order to make your content, along with the support portal, even more attractive.

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Callout blocks

In case you need to emphasize any important announcement or information, callout blocks will help you out effectively. We provide a variety of frames and colors to separate the instructions together with important links or calls to action. This way you have another tool to convey the right message to your visitors and provide them all the benefits of using the support portal.

Information

This is a callout

Information callout

Success

This is a callout

Success callout with dashed border

Warning

This is a callout

Warning callout

Danger

This is a callout

Danger callout

Font Awesome icons

If you wish to add more emotions and highlight certain parts of the content, Font Awesome icons will do that for you. They catch the attention of your visitors instantly. More good news is that they come as default with all our Freshdesk knowledge base templates.

  • List icons
  • Bordered icons
  • Animated icons
  • Rotated, flipped and stacked icons
  • Custom styled icons

Accordions and tabs

This feature will help you organize and sort out the content of your Freshdesk support portal. By grouping segments of your website or elements, you eliminate mess, structure your content logically and make it easier to use. As a result of activating these additional formatting components within your Freshdesk knowledge base template, your pages will not be too long but concise and attractive to your users.

Accordion item

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Accordion item
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Accordion item
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Tab 1 Tab 2 Tab 3 Tab 4
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Images and videos

We give you the freedom to apply your creativity in practice by playing with different visual effects in the form of special styles of the images and videos. This will improve your users’ experience and make it much more interactive. Additional cool features include frames and shadows, which turn usual videos into more attractive ones along with the contents of your articles.

View image on pop-up

Image with border

Image with shadow

More formatting components

Our Freshdesk support portal provides a great choice of additional components and the list of advantages is pretty long. They include:

Find out more information about the actual implementation of these additional formatting components in our Freshdesk support portal articles.

Do you have an idea for a component that may be useful and it’s not part of this list or would you like to learn more about something?

Breezy Themes can help you to customize your Freshdesk support portal in order to make it suitable for your business niche and customers’ demands.