Saving costs is always a good bonus. However, it doesn’t mean you won’t have to pay when you need changes or updates.
No experience with the Freshdesk portal
If you aren’t aware of your user needs or don’t know how to organize a knowledge base, you may get a free Freshdesk theme to win time to analyze customers, competitors, frequent requests, and other aspects before buying a template.
Cons of free Freshdesk themes
Hundreds of Freshdesk portals use the same themes as they are easily accessible. This is how brands lose their uniqueness.
No one likes waiting. When page loading takes too long, it spoils the user experience. This is also bad for search engine optimization.
Free themes aren’t updated regularly. Thus, they are more insecure and vulnerable to hacks. Also, they may look sloppy on some devices or browser versions and may be slow loading.
Paid Freshdesk themes
Easy to use
An advantage of paid Freshdesk themes is simplicity in use, even without deep coding knowledge. High-quality templates offer various layouts, page redesign, and color options. Also, if you require complex changes, your developers won’t have problems with coding.
Unlike the authors of free themes, who usually don’t provide support and may leave you with your questions and issues, the vendors of paid ones are always ready to help.
|Easily maintainable code
|Installation and testing
|Support on demand