Cost-efficient
Saving costs is always a good bonus. However, it doesn’t mean you won’t have to pay when you need changes or updates.
No experience with the Freshdesk portal
If you aren’t aware of your user needs or don’t know how to organize a knowledge base, you may get a free Freshdesk theme to win time to analyze customers, competitors, frequent requests, and other aspects before buying a template.
Cons of free Freshdesk themes
Not unique
Hundreds of Freshdesk portals use the same themes as they are easily accessible. This is how brands lose their uniqueness.
Slow speed
No one likes waiting. When page loading takes too long, it spoils the user experience. This is also bad for search engine optimization.
Hard to change
Free themes are often so poorly coded that making changes is difficult. If you want to customize your Freshdesk portal, you’ll spend twice more time. Sometimes even small changes require an excessive number of hours and extra costs.
Rare updates
Free themes aren’t updated regularly. Thus, they are more insecure and vulnerable to hacks. Also, they may look sloppy on some devices or browser versions and may be slow loading.
Paid Freshdesk themes
Easy to use
An advantage of paid Freshdesk themes is simplicity in use, even without deep coding knowledge. High-quality templates offer various layouts, page redesign, and color options. Also, if you require complex changes, your developers won’t have problems with coding.
Reliable support
Unlike the authors of free themes, who usually don’t provide support and may leave you with your questions and issues, the vendors of paid ones are always ready to help.
| Free themes | Paid themes | |
|---|---|---|
| Cost | $0 | from $489 |
| Freshdesk compatibility | ||
| Professional design | ||
| Easily maintainable code | ||
| Formatting components | ||
| Extended functionality | ||
| Demo | ||
| Regular updates | ||
| Installation and testing | ||
| Support on demand | ||
| Additional services |