No matter what kind of business you have, attracting clients to buy more is vital. A variety of variables determine the number of customers and how much they purchase during their visit. Take a few moments to review some helpful tips to encourage customers to buy more.
The holiday season has a lot to offer – from one side, hundreds of new customers, orders and revenue, while from another point of view, it may cause a lot of mess, problems and stress if the support team isn’t ready. What can you do to improve your customer support during the 2020 holiday season?
Your Freshdesk knowledge base will operate as a sustainable and comprehensive support system only if you use it correctly. Let us help you avoid the most common mistakes.
A well-organized knowledge base and operating community forums help your clients get the information they’re keen on. They neither need to contact agents nor waste time on the web search. Now, they can do everything themselves by looking for answers in the Freshdesk knowledge base.
Freshdesk is an excellent platform for users where they can communicate, solving their issues, and bugs. Here are some easy, handy tips for managing your community forums and deepening your relationship with customers while developing your reputation.
The coronavirus situation has led to the fact that many companies receive a stratospheric number of tickets as they haven't taken care of their online knowledge bases. A step-by-step guide prepared by our experts will help you quell the tickets avalanche.
When tickets are uncountable and hard to cope with, it’s time to focus on the Freshdesk support center. This tool can significantly offload staff, reduce costs, provide high-quality self-service experience for your clients, and increase the self-service ROI.
In 2020, mobile devices exceed fixed-devices buy numbers of access to the internet. The growing trend is still continuing. Therefore, the importance of being present online with a quality mobile version of your website has become even more crucial than ever. And of course, this trend is also applicable to your Freshdesk support center pages.
To help you understand the differences between Freshdesk pricing plans and choose the one that fits your company best, we have prepared a short overview. These plans suit different business needs to offer the best choice of features for everyone.
With the growth of your business, it becomes difficult to arrange the information and manage the access and view permissions on your Freshservice knowledge base. However, this support portal allows you to control the visibility in a hassle-free manner.
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In the meantime, you may look at the examples of Freshdesk support portals we customized.