Blog

View Your Freshdesk Support Portal as a Lead-Generating Channel

Posted on 30 Jan 11:14 pm

Lead generation requires certain know-hows which include composing striking email headlines that will draw the attention of your subscribers and also, an irresistible sales copy. There should be compelling words in your writings that portray what your intending leads need. However, these channels don’t facilitate a two-way communication. The questions of your customer might be side-lined.

 

Tips on How to Build a Successful Community on Freshdesk Support Portal

Posted on 29 Dec 07:00 pm

Feedback is very important, especially when it comes from your existing and potential customers. As a website owner or a forum administrator, you need to have a community support forum where the general public and target market can raise issues and questions that concern them.

 

Writing an Impeccable Knowledge Base Article for Freshdesk Support Center

Posted on 27 Dec 02:00 pm

Even such giants as Google have recognized the effectiveness and power of a good knowledge base when it comes to helping their users. Your business is not an exception and can also win from using it. Yet, the articles of the Freshdesk knowledge base are the heart and soul of this tool and its success fully depends on them.

 

How to Track & Analyze Helpdesk Metrics Effectively

Posted on 14 Dec 07:36 pm

Once you have an effective, multifunctional tool, like your Freshdesk help center, it would be wise to use it to the fullest potential and squeeze out all the benefits! Then it will turn from a helpful tool to a truly powerful tool! Data analysis will help you improve your services, quality of service and business strategy.

 

The Best Freshdesk Social Support Apps

Posted on 7 Dec 09:00 pm

Today, customers have become more and more demanding when it comes to immediate or almost immediate response via social media platforms. It can be a place of praising your business or complaining about it. If you don’t want your customers to use your pages like a complaints board, try to make sure that they have an excellent experience by creating a reputation and a brand image for being helpful, responsive and engaging.

 

Why a Mobile-Friendly Freshdesk Support Center Theme is Important

Posted on 30 Nov 06:08 pm

In 2017, mobile devices have exceeded fixed-devices buy numbers of access to the internet. The growing trend is still continuing. Therefore, the importance of being present online with a quality mobile version of your website has become even more crucial than ever. And of course, this trend is also applicable to your Freshdesk support center pages.

 

How Can Freshdesk Support Center Agents Boost Their Skills

Posted on 25 Nov 10:00 pm

Although Freshdesk support center creates great opportunities to help customers solve their issues in a quick and convenient manner, its knowledge base can’t do everything. Complex issues still go to your agents who should have excellent service skills. Whereas online support skills are similar to those found in a call center, they still have special requirements.

 

How to Manage Freshdesk Support Tickets Effectively

Posted on 17 Nov 12:00 pm

If your customers have to wait for the response to their tickets submitted on your Freshdesk support portal, they will eventually  get annoyed and go to your competitors. To solve this problem you should consider an effective way of managing ticket processes.

The Best Hints For Creating Great Freshdesk Community Forums

Posted on 10 Nov 05:22 pm

Having your forum can add great value to the customer experience. It can also be a cool branding tool on your Freshdesk support portal. Of course like any other segment of the website, on the onset development of the forum requires a lot of efforts, whereas later on it’s usually limited to moderation duties and maintenance.

Practical and Efficient Tips for Writing Effective Freshdesk Help Center Articles

Posted on 31 Oct 04:09 pm

An informative Freshdesk help center is what your users find most useful in your website. It makes your customers satisfied when they can find answers to the questions they ask on your knowledge base. This increases their engagement as well as overall customer engagement and satisfaction.