Posted on 7 Sep 2020
A well-organized knowledge base and operating community forums help your clients get the information they’re keen on. They neither need to contact agents nor waste time on the web search. Now, they can do everything themselves by looking for answers in the Freshdesk knowledge base.
Posted on 21 Aug 2020
Freshdesk is an excellent platform for users where they can communicate, solving their issues, and bugs. Here are some easy, handy tips for managing your community forums and deepening your relationship with customers while developing your reputation.
Posted on 23 Jul 2020
The coronavirus situation has led to the fact that many companies receive a stratospheric number of tickets as they haven't taken care of their online knowledge bases. A step-by-step guide prepared by our experts will help you quell the tickets avalanche.
Posted on 3 Jun 2020
When tickets are uncountable and hard to cope with, it’s time to focus on the Freshdesk support center. This tool can significantly offload staff, reduce costs, provide high-quality self-service experience for your clients, and increase the self-service ROI.
Posted on 18 May 2020
In 2020, mobile devices exceed fixed-devices buy numbers of access to the internet. The growing trend is still continuing. Therefore, the importance of being present online with a quality mobile version of your website has become even more crucial than ever. And of course, this trend is also applicable to your Freshdesk support center pages.
Posted on 28 Feb 2020
To help you understand the differences between Freshdesk pricing plans and choose the one that fits your company best, we have prepared a short overview. These plans suit different business needs to offer the best choice of features for everyone.
Posted on 2 Jan 2020
With the growth of your business, it becomes difficult to arrange the information and manage the access and view permissions on your Freshservice knowledge base. However, this support portal allows you to control the visibility in a hassle-free manner.
Posted on 29 Nov 2019
Freshdesk help center and forum are such tools that work for you at all times - 24/7. Yet, there is no point in having the portal if no one or just a little number of people are aware of it. Traffic is the fuel that will make the self-service machine work to your advantage.
Posted on 31 Oct 2019
Freshdesk support portal should look professional and in line with your brand. It lets you form a foundation for the right impression of your brand on new customers and retain loyalty. Here are some simple ways of making your help center look smarter.
Posted on 15 Aug 2019
Live chat support provides great advantages to your clients as it lets them communicate with a real person immediately. It gives them another reason to stay and contact you without leaving disappointed. Look at five tips on how to provide effective chat support with Freshdesk.