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Answer these questions to get a quote for Freshdesk or Freshservice customization.

If it’s enough to have your support portal look like your website, purchase a theme and branding service and branding in our online shop to save time:

What is your name? *

Thank you for taking this questionnaire. It will take two or three minutes only.

Your answers will help us get a sense of where you would like to go.

Feel free to skip any question.

Where can we find your website*

What is your Support Portal URL, if you have one?

What is the single most important objective of the Support Portal project? What can you tell us about your project? Do you have any requests or expectations?

Tell us why you are considering the Support Center update? Do you have extra information, comments or requests you would like us to consider?

Do you have a mockup for a new design of the Support Portal?

Do you need the header and footer for your Support Portal to be the same like on your main site?

How do you think, which of our themes would suit your brand the best?

Use the link to observe our collection:

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What is your budget range for this project?

What is your corporate email address to contact you on? *

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Why Is Freshdesk Support Portal Important for Your Business

Posted on 11 Jul 11:00 am



Regardless of your business niche and its main product or service, the number of satisfied customers determines your success. Inability to interact with people face-to-face makes it even more challenging to provide superb customer service online. Different shipment, payment, and delivery issues that arise online make an initial objective even more complex and create the distance between you and other parties involved. Communication between the departments and responsiveness to the customer needs to be accelerated even more.

Freshdesk support portal can take care of all significant areas of the workflow and lessen the workload for your staff.

Providing a choice for better customer experience

Many people prefer to abandon the cart or choose a different company instead of contacting a customer service representative. The stats show that the majority prefer independent self-help and resolution as opposed to contacting your agents.

Significant savings along with excellent customer service

Self-help pages of the Freshdesk support portal save time and occasionally nerves of your customers, giving them the tools to resolve their issues without contacting your staff. A lower number of tickets, chats, and phone calls result in considerable savings for your business.

Improved efficiency and effectiveness

The number of open service tickets decreases in parallel with an increased number of your Freshdesk support portal users. Hence, service agents have more time to focus on genuinely complex inquiries and provide the best personalized service they are capable of.

The Freshdesk support center is an advantageous solution from several perspectives. Firstly, your staff motivation is higher, considering the low number of regular requests and questions. They will deal with more interesting tickets requiring a creative approach and a certain level of empowerment. Secondly, those customers who prefer to get in touch with your customer service agents will not wait too long for resolution, considering that the majority of people will find answers on the Freshdesk portal. Thirdly, less staff on the shift can work more effectively than ever before.

The area of your business can be absolutely any – either it is an e-commerce business or providing a particular product or service, a Freshdesk support portal will not just suit all of them but also facilitate customer related processes to be more efficient, effective and fast.

It's time to get your ideal support portal!

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