Regardless of your business niche and its main product or service, the number of satisfied customers determines your success. Inability to interact with people face-to-face makes it even more challenging to provide superb customer service online. Different shipment, payment, and delivery issues that arise online make an initial objective even more complex and create the distance between you and other parties involved. Communication between the departments and responsiveness to the customer needs to be accelerated even more.
Freshdesk support portal can take care of all significant areas of the workflow and lessen the workload for your staff.
Providing a choice for better customer experience
Many people prefer to abandon the cart or choose a different company instead of contacting a customer service representative. The stats show that the majority prefer independent self-help and resolution as opposed to contacting your agents.
Significant savings along with excellent customer service
Self-help pages of the Freshdesk support portal save time and occasionally nerves of your customers, giving them the tools to resolve their issues without contacting your staff. A lower number of tickets, chats, and phone calls result in considerable savings for your business.
Improved efficiency and effectiveness
The number of open service tickets decreases in parallel with an increased number of your Freshdesk support portal users. Hence, service agents have more time to focus on genuinely complex inquiries and provide the best personalized service they are capable of.
The Freshdesk support center is an advantageous solution from several perspectives. Firstly, your staff motivation is higher, considering the low number of regular requests and questions. They will deal with more interesting tickets requiring a creative approach and a certain level of empowerment. Secondly, those customers who prefer to get in touch with your customer service agents will not wait too long for resolution, considering that the majority of people will find answers on the Freshdesk portal. Thirdly, less staff on the shift can work more effectively than ever before.
The area of your business can be absolutely any – either it is an e-commerce business or providing a particular product or service, a Freshdesk support portal will not just suit all of them but also facilitate customer related processes to be more efficient, effective and fast.