Tons of tickets, infinite numbers of lost communications and messy files are the everyday challenges of online businesses. Freshdesk can quickly transform your customer service and lift it to a new level of support.
Freshdesk: What’s in the package?
Freshdesk software encompasses several solutions for pretty much all case scenarios your customer service team might encounter. Below are some features that can help your business:
Self-service portal
Having a Freshdesk portal with easily accessible information for self-service will offload your support agents’ time and let them focus on individual cases.
Streamlined communication channels
Freshdesk developed diversified communication formats, such as a smart ticketing system, call center and live chat.
Smart analytics tools
Nothing important will be disregarded with regular reports provided by Freshdesk’s analytic tools. The critical decisions have to be based on facts and insights from the current situation, and this is what Freshdesk offers to your business.
What benefits Freshdesk portal provides to you?
Improved sales experience
Smart resources provided by Freshdesk allow your support agents to have essential information accessible in a matter of seconds. Plus, there are no more boundaries among the departments and your agents can refer to them without having a customer waiting too long for resolution of the issue.
Customer retention
With quick and easy access to your client database, provided by the Freshdesk analytics platform, you can effectively retain your customers.
Better reputation
Prompt and reliable customer service is the foundation for your business reputation that can give you a significant advantage among competitors.
Smoother client engagement
Freshdesk customer portal gives your customers the freedom to contact you from their favorite device – either desktop or mobile gadget and via their preferred method of communication – chat, ticketing system or phone.
What else Freshdesk portal can do for your business
Forums
Get as close as you can to your community and learn more about your target audience by gathering valuable feedback and ideas.
Content
Fill your Freshdesk customer portal with truly resourceful and relevant articles in your business niche.
Customization
You can customize the Freshdesk portal to match your brand by trying out different cool graphics and templates. By the end of the day, more individual design means better brand recognition.
Freshdesk provides a reliable, easy-to-use and all-in-one customer system, should you only implement it to your business.