Ways Freshdesk Creates a Superior Support Service for Your Business

Posted on 16 May 07:26 pm

Freshdesk has successfully been backbone of the customer service of over 80,000 happy businesses ranging from small scale businesses to the big guns. It has proven to be the go-to service provider for help-desk and support services in the customer service industry. With the help of the Freshdesk Customer Portal your business can provide your customers premium customer support that they will truly love. The portal will help you organize multiple service channels and support customers easily with the use the unique features that it offers. Additionally, Freshdesk has employed a team of dedicated and proficient professionals who are always willing to help you with the know-hows of the system and get it up and running for your business without any obstacles.

However, these are not the only ways that Freshdesk can help your business. Explore through the other benefits that you can garner, below:

Equipped With A Self-Service Portal

Most consumers prefer resolving their issues with the help of a self-service portal rather than seeking answers with a support staff. Keeping this fact in mind, Freshdesk has equipped their Freshdesk Customer Portal with a self-service section where you can show your customers solutions to common issues, FAQs and other articles that can be helpful to them. You can also customize the self-service portal to provide your customers superior experience on your system.

Ability To Integrate Other Communication Channels

The Freshdesk Customer Portal gives you the power to divert your business’ emails, call and chats into one central location so that managing them becomes easy. This helps your support staff as they will be able to see the full history of a particular issue or complaint, and based on it take appropriate steps in their efforts to resolve the issue. This feature of the Freshdesk Customer Portal allows for prompt personalized customer support resulting in brand loyal customers.

Social-Media Monitoring Tools

Your Customer Service Portal may not be the only way your customers contact you. They could also use social media and they expect a prompt answer on it too. So, whether it is Facebook or Twitter, Freshdesk has provisions to incorporate social media channels into the customer portal allowing your support staff to provide prompt support to the queries that come in via these channels. Additionally, all conversation via social media channels can be tracked on the customer portal itself, and no unique ticket has to be created in the system.

All in all, Freshdesk has been designed to amalgamate all the different systems that you would need to support your customers, which are combined to form an easy, cloud-base tool that is sure to simplify and enhance you customer service capabilities. These are just a few ways that Freshdesk can help you create a superior support service in your business. Tap into all the features of Freshdesk and unlock its fullest potential to get the best out of this system, and to provide the support that your customers expect out of you and that they truly deserve.

It's time to get your ideal support portal!

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