Show popular search terms to help your users find key articles
About the extension
This Freshdesk extension presents a list of popular searches under the search box on the main page.
The Freshdesk support portal does not have the functionality of frequently searched articles. However, this extension lets you add a list of links to specific search terms. If the user clicks the link, the page with search results opens with a pre-populated search term.
You will be able to specify search terms directly in the template code.
Frequently Asked Questions
Unfortunately, Freshdesk doesn't allow making changes without code. However, if you don't want to do it yourself, you can
It is compatible with Freshdesk themes only. If you don't use one of our themes, you will need to pay extra as it takes time to analyze your code and install the extension. For instance, we may need to change or transfer some blocks in the code. Our theme layouts take into consideration all the extension features and simplify the process.
As soon as you make the payment, our developers contact you to get temporary access to your support portal. These data include login, password, and URL.
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