Advanced Ticket Field Descriptions
Show detailed descriptions with rich text formatting
About the extension
Freshdesk doesn’t allow you to add descriptions to ticket fields by default.
Advanced Ticket Field Descriptions let you add detailed descriptions and instructions to create a better customer experience and resolve queries faster.
Users can also add bold, italic, or underlined text, links, and images in ticket forms.
Additionally, you can define different descriptions for different options of the same field (for example, a drop-down list).
Frequently Asked Questions
Unfortunately, Freshdesk doesn't allow making changes without code. However, if you don't want to do it yourself, you can
It is compatible with Freshdesk themes only. If you don't use one of our themes, you will need to pay extra as it takes time to analyze your code and install the extension. For instance, we may need to change or transfer some blocks in the code. Our theme layouts take into consideration all the extension features and simplify the process.
As soon as you make the payment, our developers contact you to get temporary access to your support portal. These data include login, password, and URL.
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