Freshdesk customization

If you’d like to have a unique customer portal, you should choose Freshdesk and Freshservice Customization. We can create a bespoke design and extend the standard capabilities to meet all your needs. The service is restricted by Freshdesk or Freshservice functionality only.

We don't offer our customization service for the Freshservice Catalog as Freshservice doesn't have a customizable template for it. Also, Freshservice often makes changes to default scripts and the Catalog layout. So Catalog customization is unreliable and can affect the functionality.

How is Freshdesk branding different from customization?

If you need only the basic, simple changes and you don’t have the exact instructions for more serious modifications, feel free to start with Freshdesk branding and your support center will have the same look and feel as your official website. Branding includes the following changes:

  • Colors
  • Logo
  • Icons
  • Fonts
  • Home page layout
  • Background image

After implementing branding to your Freshdesk support portal, you can always come back for additional customization services at any time when it becomes clear what you need to change. Branding helps you to create a ready-to-use support portal in your corporate colors and filled with your content fast

Compare Branding and Customization services

  Branding Customization
Changing logo
Changing colors
Changing fonts
Changing icons
Changing the background image
Adjusting the homepage layout in theme settings
Styling all default theme pages
Layout changes of different pages
Making the header and footer the same as on corporate site
Other customizations
3-month support*
Price $249 Contact us

* You can have additional support from our team after this period if you get a Care Protection plan.

Customization isn't possible if you use the new version of Freshservice (accounts created after November 2020 or migrated to this version).

Frequently Asked Questions

What does it include?
Freshdesk and Freshservice Customization allows you to change elements and layout of articles, add more functions, and improve user experience on the whole. The main aim of this offer is to satisfy your needs and fulfill all requirements.
What Freshdesk plan is required for Customization?
Pro or Enterprise.
What is the difference between Branding and Customization?
Branding offers basic theme changes that can make your site look stylish according to your main site and company design. It contains the logo, background image, colors, icons, and fonts. In its turn, Customization represents other types of modifications. They allow creating a tailor-made and unique support portal, which complies with the desired functionality and design requirements.
What is the price?

The final price is determined by your requirements for Freshdesk and Freshservice Customization. That’s why it is always calculated separately. If you want to start, please answer questions from our questionnaire. It takes just several minutes but allows us to understand your case and offer the most suitable solutions. Besides, you can contact us via ticket or email:

What should I do after purchasing?
As soon as you pay for the service, our developers contact you to discuss all details. We might as well install the customized theme, but you'll need to provide us with temporary access. These data include login, password, and URL.
How long does Customization take?
It usually depends on your project complexity and the speed of discussing all issues with you. On average, it takes several weeks.
Is it possible to review changes before they are published?
We always prepare a demo version of your support portal so that you can check the changes yourself. Besides, you get an opportunity to preview the installed theme with your content before it is published.
Can I buy Customization later?
You may purchase it at any time.
Can I customize a theme myself?

Of course! Our Freshdesk and Freshservice themes have editable files, which can be tailored in accordance with your needs. However, we recommend doing it only if you have experience in web development.

Important: If you make the customization on your own, we won’t be able to provide you with automatic updates because you have changed the code.

Want something less extensive? Get the Branding service for your theme instead!

Have a look at popular Freshdesk and Freshservice Customizations.

Examples of our customized templates

Check out more design examples of Freshdesk support centers in our case studies.


Let’s see what our customers say

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We’ll get back to you within 24 hours.

In the meantime, you may look at the examples of Freshdesk support portals we customized.

Get a Personalized Solution for Your Support Portal

Answer 7 questions and get an exact quote. It will take 2-3 minutes, and you'll get a custom support portal solution that solves your business problems.

What is your Support Portal URL, if you have one?

Where can we find your website? *

Do you have a mockup for a new design of the support portal?

What problems do you want to solve with the support portal?

The better you describe your current situation, the more personalized solution we’ll offer you.

What is important to you in this support portal project?

Please describe what is important to you to make a decision (except the price).

Which of our themes would suit your brand best?

Choose as many themes as you like. You may skip the question if you aren’t sure.

What is your budget range for this project?  

The higher the budget is, the more customized your support portal can be. Lower budgets allow you to get more standard changes.

Enter your corporate email to get your personalized solution and quote

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